With ticket ______, you are able to filter down your tickets

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.

Fill in the blank: A knowledge base is a ______.

blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.