HubSpot Service Hub Software Certification

All of the following are reasons to collect feedback EXCEPT:

Sara TaylorComments Off on All of the following are reasons to collect feedback EXCEPT:
  • To save money
  • To learn who your advocates are
  • To understand what your customers think of you
  • To know what to improve upon

The correct answer is:

  • To save money.

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HubSpot Service Hub Software Certification

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

What type of feedback survey can you add to your live chat?

Sara Taylor

CES NPS CSAT Custom survey The correct answer is: CSAT.
HubSpot Service Hub Software Certification

True or false? It’s a good idea to write your knowledge base titles as questions.

Sara Taylor

True False The correct answer is: True.