Which survey asks the following question: How easy was it for you to handle your issue?

How do you calculate NPS?

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.

True or false? Most people prefer using self-service compared to phone support.

True False The correct answer is: True.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.