- Customer effort score
- Net promoter score
- Customer satisfaction survey
- None of the above
The correct answer is:
- Customer effort score.
Related Post
You can do all of the following from a ticket record EXCEPT:
Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
In order to assess customer service agent performance, which of the following reports should you look at?
Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.