True or false? It’s best practice to match your knowledge base design with the design of your website.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.

True or false? Customer journey maps are only useful for customer-facing individuals.

True False The correct answer is: False.