True or false? When connecting your email to help desk, you should connect your personal email.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.