- Improve the customer experience
- Establish listening posts
- Collect customer feedback
- Understand customer sentiment
The correct answer is:
- Collect customer feedback.
Related Post
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate
Fill in the blank: The primary goal of a customer journey map is to ______.
understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.
What’s the difference between service analytics and the report builder?
Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]