- Improve the customer experience
- Establish listening posts
- Collect customer feedback
- Understand customer sentiment
The correct answer is:
- Collect customer feedback.
Related Post
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.
Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.
conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets.