- draw the reader’s attention to an important detail
- tell your reader what articles to read next
- host Q&As
- ask the reader for feedback
The correct answer is:
- draw the reader’s attention to an important detail.
Related Post
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
The extended value stage is when you _______.
offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.
Which of the following CANNOT be inserted when responding in the help desk?
A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.