Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

Which of the following CANNOT be done from your help desk?

Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

Which of the following CANNOT be inserted when responding in the help desk?

A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.