HubSpot Service Hub Software Certification

Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Sara TaylorComments Off on Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
  • Net promoter score
  • Customer satisfaction survey
  • Customer acknowledgment survey
  • Customer effort score

The correct answer is:

  • Customer satisfaction survey.

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HubSpot Service Hub Software Certification

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

True of false? You can edit the NPS question in HubSpot.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? You cannot edit the look and feel of your customer portal.

Sara Taylor

True False The correct answer is: False.