HubSpot Service Hub Software Certification

Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Sara TaylorComments Off on Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
  • Net promoter score
  • Customer satisfaction survey
  • Customer acknowledgment survey
  • Customer effort score

The correct answer is:

  • Customer satisfaction survey.

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HubSpot Service Hub Software Certification

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

Which of the following CANNOT be done from your help desk?

Sara Taylor

Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.
HubSpot Service Hub Software Certification

The extended value stage is when you _______.

Sara Taylor

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.