Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]
The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.
Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.