Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.

True or false? You can access conversations from the HubSpot mobile app.

True False The correct answer is: True.