True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

Which survey asks the following question: How easy was it for you to handle your issue?

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.