True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Which of the following is NOT an example of an advocacy action?

Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual experience. Writing a blog post about a customer Asking a customer to write you a Yelp review The correct answer is: Paying your customer to leave you a good review regardless of their actual experience.

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.