True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

Which of the following is a benefit of phone support?

It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.