- Offer incentives like a five dollar gift card
- Keep your surveys short and to the point
- Email customers daily until they fill out the survey
- Offer surveys via multiple channels
The correct answer is:
- Email customers daily until they fill out the survey.
Related Post
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
What is an advocate?
Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.
Agent collision detection tells you when another agent is ________.
working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.