HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Sara TaylorComments Off on In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
  • close the ticket.
  • send the CSAT survey.
  • respond to the second customer interaction.
  • work on a new ticket.

The correct answer is:

  • close the ticket.

 

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HubSpot Service Hub Software Certification

When should you use multiple ticket pipelines?

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If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.
HubSpot Service Hub Software Certification

How often should a customer effort score survey be used?

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HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.