HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Sara TaylorComments Off on In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
  • close the ticket.
  • send the CSAT survey.
  • respond to the second customer interaction.
  • work on a new ticket.

The correct answer is:

  • close the ticket.

 

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HubSpot Service Hub Software Certification

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Agent collision detection tells you when another agent is ________.

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working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.