True or false? You should write new knowledge base articles every day.

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.

When setting up your knowledge base in HubSpot, you need to connect your _______.

help desk domain brain Conversations inbox The correct answer is: domain.