True or false? You should write new knowledge base articles every day.

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Ease of completing a task.

Custom views in the conversations inbox lets you _________.

Choose which of HubSpot’s predetermined views to pin. Create your own views based on ticket and conversation properties. Drag and drop conversations to HubSpot’s predetermined views. Customize the font of your emails and live chat. The correct answer is: Create your own views based on ticket and conversation properties.

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

employee promoter renewal marketer The correct answer is: promoter.