Select all that apply. You can create SLAs based on which of the following?

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

You should use a call-out in a knowledge base article to:

draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.