Select all that apply. You can create SLAs based on which of the following?

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

True False The correct answer is: True.