You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

promoters detractors passives marketing team The correct answer is: promoters.

Fill in the blank: A knowledge base is a ______.

blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey.