True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

A customer portal is a __________.

home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.