True or false? It’s a best practice to send your NPS survey to customers monthly.

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

What type of feedback survey can you add to your live chat?

CES NPS CSAT Custom survey The correct answer is: CSAT.

If your support reps have trouble prioritizing tickets, consider _______.

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.