True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

If your support reps have trouble prioritizing tickets, consider _______.

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.