True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

What information can a user see in their customer portal?

How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.