True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

Which of the following is an appropriate knowledge base title?

What are the ins and outs of HubSpot? How do I create a custom feedback survey? So you wanna build a chatbot… How to create, send, troubleshoot, and analyze a campaign The correct answer is: How do I create a custom feedback survey?

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.