True or false? You should only reach out to your detractors.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.