- How long a rep has to respond to the ticket before an SLA breach
- Ticket replies from customer service agents
- How many other customers have filed a similar ticket
- All of the above
The correct answer is:
- Ticket replies from customer service agents.
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Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.
Which of the following is NOT an example of an advocacy action?
Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual experience. Writing a blog post about a customer Asking a customer to write you a Yelp review The correct answer is: Paying your customer to leave you a good review regardless of their actual experience.
True or false? When setting up your Conversations email inbox, you should connect your personal email.
True False The correct answer is: False.