True or false? You should only ask a customer to become an advocate over the phone.

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets.

Intake is how you _____.

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.

Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.

Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.