Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

expected value first value second impression extended impression The correct answer is: first value.