Which of the following CANNOT be inserted when responding in the help desk?

True or false? Most people prefer using self-service compared to phone support.

True False The correct answer is: True.

Fill in the blank: Companies use customer journey maps to build _______ for their customers.

confidence empathy products roadmaps The correct answer is: empathy.

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

expected value first value second impression extended impression The correct answer is: first value.