Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.