HubSpot Service Hub Software Certification

Which of the following CANNOT be done from your help desk?

Sara TaylorComments Off on Which of the following CANNOT be done from your help desk?
  • Live chat.
  • Send an email.
  • Use AI to summarize your conversation.
  • Start a video chat.

The correct answer is:

  • Start a video chat.

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HubSpot Service Hub Software Certification

All of the following are benefits of email support EXCEPT:

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It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.
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True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

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True False The correct answer is: True.
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True or false? All customer portals are password protected.

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True False The correct answer is: True.