HubSpot Service Hub Software Certification

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

Sara TaylorComments Off on Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
  • employee
  • promoter
  • renewal
  • marketer

The correct answer is:

  • promoter.

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HubSpot Service Hub Software Certification

A help desk does all of the following EXCEPT:

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Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
HubSpot Service Hub Software Certification

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

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Today Tomorrow Next week Next year The correct answer is: Tomorrow.
HubSpot Service Hub Software Certification

An example of an extended value milestone is when a customer:

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gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.