- Understand the issue
- Find relevant context
- Diagnose the problem
- Ask for help
The correct answer is:
- Ask for help.
Related Post
Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey.
The HubSpot knowledge base tool can do all of the following EXCEPT:
Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.