You should include all of the following stages in your customer journey map EXCEPT:

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.

A help desk does all of the following EXCEPT:

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.