True or false? You can create cross-object reports from the report builder.

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

A customer portal is a __________.

home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]