True or false? When setting up your Conversations email inbox, you should connect your personal email.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.