True or false? Customer journey maps are only useful for customer-facing individuals.

Custom views in the conversations inbox lets you _________.

Choose which of HubSpot’s predetermined views to pin. Create your own views based on ticket and conversation properties. Drag and drop conversations to HubSpot’s predetermined views. Customize the font of your emails and live chat. The correct answer is: Create your own views based on ticket and conversation properties.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.