HubSpot Service Hub Software Certification

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Sara TaylorComments Off on In HubSpot, help desk is comprised of all of the following tools EXCEPT:
  • Reporting
  • Automation
  • Knowledge base
  • Tickets

The correct answer is:

  • Knowledge base.

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HubSpot Service Hub Software Certification

What is an advocate?

Sara Taylor

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.
HubSpot Service Hub Software Certification

Which of the following is NOT a step when establishing listening posts?

Sara Taylor

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.
HubSpot Service Hub Software Certification

True or false? Knowledge base articles should be casual, personable, and anecdotal.

Sara Taylor

True False The correct answer is: False.