- answer a generic question
- answer a complicated question
- insert a knowledge base article
- transfer the email
The correct answer is:
- answer a generic question.
Related Post
True or false? A knowledge base is a type of self-service.
True False The correct answer is: True.
All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.
How often should a customer effort score survey be used?
After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.