True or false? It’s a good idea to write your knowledge base titles as questions.

Which of the following is an appropriate knowledge base title?

What are the ins and outs of HubSpot? How do I create a custom feedback survey? So you wanna build a chatbot… How to create, send, troubleshoot, and analyze a campaign The correct answer is: How do I create a custom feedback survey?

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.

In terms of a customer journey map, what does intended value refer to?

When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected The correct answer is: When the customer got what they expected.