True or false? It’s a good idea to write your knowledge base titles as questions.

Which of the following is NOT a step when establishing listening posts?

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.

True or false? You should write new knowledge base articles every day.

True False The correct answer is: False.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.