True or false? It’s a good idea to write your knowledge base titles as questions.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

By persona By product or service By author By customer stage The correct answer is: By author.

True or false? Cross-object reporting exists in the service analytics tool.

True False The correct answer is: False.