True or false? Customer effort score is measured on a three-point scale.

True or false? The only way to move tickets to different stages is manually.

True False The correct answer is: False.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.

You should use a call-out in a knowledge base article to:

draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.