True or false? Customer effort score is measured on a three-point scale.

What type of feedback survey can you add to your live chat?

CES NPS CSAT Custom survey The correct answer is: CSAT.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

Which of the following CANNOT be inserted when responding in the help desk?

A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.