What’s a good NPS score?

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.