What’s a good NPS score?

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.

Select all that apply. AI helps you write your knowledge base articles in which of the following ways?

Rewrite your content in a different tone. Expand your writing. Turn your writing into audio Shorten your writing. The correct answer is: Rewrite your content in a different tone. Expand your writing. Shorten your writing.

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today Tomorrow Next week Next year The correct answer is: Tomorrow.