Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.