- respond to support inquiries
- receive support inquiries
- triage support inquiries
- acknowledge support inquiries
The correct answer is:
- receive support inquiries.
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What is channel switching?
Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.