Intake is how you _____.

In terms of a customer journey map, what does intended value refer to?

When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected The correct answer is: When the customer got what they expected.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.