True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.  

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.