True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

Which of the following is NOT a stage in HubSpot’s feedback framework?

Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.

Custom views in the conversations inbox lets you _________.

Choose which of HubSpot’s predetermined views to pin. Create your own views based on ticket and conversation properties. Drag and drop conversations to HubSpot’s predetermined views. Customize the font of your emails and live chat. The correct answer is: Create your own views based on ticket and conversation properties.