True or false? You could use an NPS survey to assess overall sentiment of your employees.

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.