HubSpot Service Hub Software Certification

When setting up your knowledge base in HubSpot, you need to connect your _______.

Sara TaylorComments Off on When setting up your knowledge base in HubSpot, you need to connect your _______.
  • help desk
  • domain
  • brain
  • Conversations inbox

The correct answer is:

  • domain.

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HubSpot Service Hub Software Certification

What’s a good NPS score?

Sara Taylor

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.
HubSpot Service Hub Software Certification

True or false? Your customer journey map should be written from the perspective of your customer.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.