Fill in the blank: Companies use customer journey maps to build _______ for their customers.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.