Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

A customer portal helps customers do all of the following EXCEPT:

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.