Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.

True or false? You should write new knowledge base articles every day.

True False The correct answer is: False.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.