Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

True False The correct answer is: True.