Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.

Intake is how you _____.

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.

Which survey asks the following question: How easy was it for you to handle your issue?

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.