True or false? Each team within your company should have their own customer journey map.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.

Reports bucketed under the “conversation overview” category give you insight into:

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.