True or false? Your customer journey map should be written from the perspective of your customer.

True or false? Cross-object reporting exists in the service analytics tool.

True False The correct answer is: False.

Which of the following is NOT a step when establishing listening posts?

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.