True or false? Your customer journey map should be written from the perspective of your customer.

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.

True or false? The only way to move tickets to different stages is manually.

True False The correct answer is: False.