HubSpot Service Hub Software Certification

True or false? Your customer journey map should be written from the perspective of your customer.

Sara TaylorComments Off on True or false? Your customer journey map should be written from the perspective of your customer.
  • True
  • False

The correct answer is:

  • True.

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HubSpot Service Hub Software Certification

True or false? Most people prefer using self-service compared to phone support.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.

Sara Taylor

Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.