True or false? All customer portals are password protected.

What’s a good NPS score?

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.

True or false? Each team within your company should have their own customer journey map.

True False The correct answer is: False.  

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing