True or false? All customer portals are password protected.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.

An example of an extended value milestone is when a customer:

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.