- It’s an easy way to answer complicated questions.
- It’s immediate.
- It’s easy to convey tone.
- All of the above
The correct answer is:
- It’s immediate.
Related Post
You should use a call-out in a knowledge base article to:
draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
Which report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.