- live chat with an employee
- Search for their inquiry and finds an article
- Search for their inquiry and ends up calling the company
- emails with an employee
The correct answer is:
- Search for their inquiry and finds an article.
Related Post
True or false? You can create cross-object reports from the report builder.
True False The correct answer is: True.
How often should a customer effort score survey be used?
After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.