- Any time you get negative feedback on an article
- Monthly
- Whenever products or service change pertaining to the article
- Quarterly
The correct answer is:
- Whenever products or service change pertaining to the article.
Related Post
In terms of a customer journey map, what does intended value refer to?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected The correct answer is: When the customer got what they expected.
In terms of customer support, what does triage mean?
Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries The correct answer is: Categorizing and routing support inquiries.
Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.